Shipping policy

Processing Times & Shipping
– Turnaround times do not include weekends, public holidays, or company-observed closures. Shipping durations are estimates only and are not included in production timelines.
– We cannot guarantee delivery dates for shipments outside of Hong Kong. Delays caused by carriers, weather, or other unforeseen circumstances are beyond our control.
– If a package is returned as "unclaimed" or due to an incorrect address, the customer is responsible for any reshipping fees.
– If a customer refuses delivery, they will be liable for return shipping costs.

Returns & Exchanges
– Eligible items (excluding personalized/custom-made products) may be returned within 30 days of delivery, unused and in original packaging.
– Non-returnable items: Customized products (e.g., engraved, printed, or made-to-order items based on customer-provided designs).
– Damaged/defective items: Must be reported within 48 hours of delivery for a replacement.
– We cover return shipping costs for items that are defective, damaged. If the return is due to a change of mind or other buyer-related reasons, we may deduct the return shipping cost from the refund.

Refunds
– Refunds (if applicable) will be issued to the original payment method after inspection of the returned item.
– Processing times for refunds may vary depending on your bank or payment provider.

Note: We reserve the right to refuse returns that do not meet the above conditions.